Privacy Policy

1. Overview

AutoShop Pro ("AutoShop Pro," "we," "us," or "our") provides shop management software for independent auto repair businesses. This Privacy Policy explains what information we collect when you visit yourautoshop.pro, create an account, or use our platform (collectively, the "Services"), how we use that information, and the choices you have.

By using the Services, you agree to the practices described in this policy. If you do not agree, please do not use the Services.

2. Information We Collect

Information You Provide

• Account information: shop name, contact name, email address, phone number, business address, and number of locations.
• Billing information: payment method details, which are processed by our payment processor (Stripe). We do not store full card numbers on our servers.
• Shop operational data: repair orders, estimates, invoices, inventory records, customer vehicle information (VIN, make, model, year, mileage), technician notes, and digital vehicle inspection photos.
• Communications: messages you send us through support tickets, email, or our contact form.

Information Collected Automatically

• Usage data: pages visited, features used, actions taken inside the application, and timestamps.
• Device and log data: IP address, browser type, operating system, device identifiers, and referring URLs.
• Cookies and similar technologies: see Section 9 for details.

Information From Third Parties

We may receive information from integrations you choose to connect (for example, parts catalogs, accounting software, or SMS providers) and from service providers who help us operate the Services.

3. How We Use Information

• Provide, maintain, and improve the Services.
• Process transactions, manage subscriptions, and send billing notices.
• Authenticate users and protect against fraud, abuse, and security incidents.
• Send transactional messages (account notices, service updates, support responses).
• Send marketing communications, which you can opt out of at any time.
• Analyze usage to improve performance, reliability, and feature design.
• Comply with legal obligations and enforce our agreements.

4. How We Share Information

We do not sell personal information. We share information only as follows:

• Service providers: cloud hosting, payment processing, analytics, email delivery, and customer support vendors operating on our behalf under written confidentiality obligations.
• Integrations you enable: data flows to third-party systems you explicitly connect to your shop account.
• Legal requirements: when required by law, subpoena, or to protect the rights, property, or safety of AutoShop Pro, our users, or others.
• Business transfers: in connection with a merger, acquisition, financing, or sale of assets, subject to customary confidentiality protections.
• With your consent: for any purpose disclosed to you at the time of collection.

5. Shop & Customer Data

When a shop uses AutoShop Pro to manage its customers' repair records, the shop is the controller of that customer data and AutoShop Pro acts as a processor. The shop is responsible for:

• Providing appropriate notices and obtaining any required consents from its customers.
• Managing access permissions for its technicians, service advisors, and administrators.
• Responding to requests from its customers to access, correct, or delete their data.

Where a shop's customer contacts us directly, we will refer them to the shop unless otherwise required by law.

6. Data Security

We apply administrative, technical, and physical safeguards designed to protect your information, including TLS 1.2+ encryption in transit, encryption at rest for sensitive fields, role-based access controls, audit logging, and regular security reviews. No system is 100% secure; we cannot guarantee absolute security, but we work hard to minimize risk.

7. Data Retention

We retain account data for as long as your subscription is active and for a reasonable period afterward to comply with legal obligations, resolve disputes, and enforce our agreements. You can request export or deletion of your shop data by contacting us at privacy@yourautoshop.pro. Backup copies may persist for up to 90 days after deletion.

8. Your Rights & Choices

Depending on where you live, you may have the right to:

• Access the personal information we hold about you.
• Correct inaccurate or incomplete information.
• Request deletion of your personal information.
• Opt out of marketing communications.
• Request a portable copy of your information.
• Lodge a complaint with a data protection authority.

To exercise any of these rights, email privacy@yourautoshop.pro. We will verify your identity before responding and will not discriminate against you for exercising your rights.

9. Cookies & Tracking

We use cookies and similar technologies for authentication, preferences, analytics, and performance. You can configure your browser to refuse cookies, but some parts of the Services may not function properly without them. We honor Global Privacy Control (GPC) signals where applicable.

10. Children's Privacy

The Services are intended for business use and are not directed to children under 16. We do not knowingly collect personal information from children. If you believe a child has provided information to us, contact us and we will delete it.

11. International Transfers

AutoShop Pro is operated from the United States. If you access the Services from outside the U.S., your information will be transferred to, stored, and processed in the U.S. We take steps to ensure transfers comply with applicable law.

12. Changes to This Policy

We may update this Privacy Policy from time to time. If we make material changes, we will notify you by email or through a notice in the Services. The "Last Updated" date at the top reflects the most recent revision.

13. Contact Us

Questions about this Privacy Policy or our data practices? Reach us at:

AutoShop Pro
Email: privacy@yourautoshop.pro
Web: yourautoshop.pro/contact